Terms of Service

By accessing or using the website, platform, or services provided by gr0.ai, operated by Sean Maraj, Inc. ("Company", "we", "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you may not access or use our services. These Terms apply to all visitors, users, and others who access our services.

gr0.ai provides an AI-native business operations platform: a multi-tenant software-as-a-service (available at app.gr0.ai) that combines a CRM with marketing, sales, and customer-success automation carried out by governed AI agents, together with related services including custom AI agent development, marketing automation, demand generation, SEO, paid advertising management, content creation, and access to our vetted expert CMO network (collectively, the "Services").

We reserve the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice where practicable.

To access certain features, you may be required to create an account. You agree to provide accurate, current, and complete information and to keep your account credentials confidential. You are responsible for all activity that occurs under your account.

You must be at least 18 years of age and have the legal authority to enter into these Terms on behalf of yourself or the organization you represent.

Fees for our Services are described in the applicable service agreement or order form. All fees are exclusive of taxes unless stated otherwise. Payment is due as specified in your service agreement.

We reserve the right to suspend or terminate Services for non-payment. Refunds are subject to the terms of your specific service agreement. All charges are non-refundable unless expressly stated otherwise or required by applicable law.

All content, features, and functionality of our website and platform, including text, graphics, logos, and software, are owned by gr0.ai and protected by applicable intellectual property laws.

Upon full payment, you receive a non-exclusive, non-transferable license to use deliverables created specifically for you as part of the Services. We retain ownership of our proprietary AI models, frameworks, and methodologies used to produce those deliverables.

You grant us a limited license to use your brand assets, content, and data solely for the purpose of delivering the Services.

Each party may have access to confidential information of the other party in connection with the Services. Each party agrees to keep such information confidential, use it only for the purposes of these Terms, and protect it with at least the same degree of care it uses for its own confidential information (but no less than reasonable care).

You agree not to use our Services to:

• Violate any applicable laws or regulations
• Infringe any third party's intellectual property or other rights
• Transmit any harmful, fraudulent, misleading, or spam content
• Send unsolicited or non-consented email or text messages, or otherwise violate CAN-SPAM, the TCPA, CTIA guidelines, or carrier messaging rules (see "Messaging, Anti-Spam & Prohibited SMS Content" below)
• Reverse engineer, decompile, or attempt to extract source code from our platform
• Interfere with or disrupt the integrity or performance of our services
• Resell or sublicense our Services without prior written consent

If you use the Services to send email or text (SMS/MMS) messages, you are the sender and are responsible for compliance with all applicable laws and carrier rules, including the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles & Best Practices, and A2P 10DLC registration requirements. Our own text-messaging program is described in our Messaging Terms.

Anti-spam (email — CAN-SPAM). You must:

• Send only to recipients who have given the required consent; never send unsolicited bulk messages
• Use accurate "From", "To", and routing information and non-deceptive subject lines
• Identify the message as an advertisement where applicable and include a valid physical postal address
• Provide a clear, working unsubscribe mechanism, honor opt-outs promptly, and for SMS honor the STOP keyword

Consent (SMS — TCPA / CTIA). Before texting anyone you must obtain and retain prior express consent (prior express written consent for marketing), disclose message frequency and that message and data rates may apply, support the STOP and HELP keywords, and respect quiet hours (no marketing texts before 8:00 a.m. or after 9:00 p.m. in the recipient's local time zone).

Prohibited SMS content (CTIA "SHAFT" and high-risk categories). You may not use the Services or any connected messaging channel to send content involving:

• Sex — adult or sexually explicit content
• Hate — hateful, harassing, or discriminatory content
• Alcohol — where prohibited or without lawful age-gating
• Firearms — firearms, ammunition, and related content
• Tobacco — tobacco, vaping, and cannabis / CBD content
• High-risk financial services — get-rich-quick schemes, payday and short-term loans, debt collection or forgiveness, cryptocurrency solicitation, and gambling
• Illegal or controlled substances, and any other category prohibited by carriers, the CTIA, or our Acceptable Use Policy

We may suspend or terminate messaging, or your account, for violations of this section or of carrier / CTIA rules, following the graduated enforcement process — suspension, termination, and appeals — described in our Acceptable Use Policy.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, or that results will meet your specific business objectives. Marketing outcomes depend on many factors outside our control.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GR0.AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU IN THE THREE MONTHS PRIOR TO THE CLAIM.

You agree to indemnify and hold harmless gr0.ai and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your access to or use of the Services, your violation of these Terms, or your infringement of any third party rights.

Draft pending final legal review. The governing law and dispute-resolution venue ([GOVERNING LAW] and [ARBITRATION VENUE] below) will be set on counsel sign-off.

These Terms shall be governed by the laws of [GOVERNING LAW], without regard to its conflict of law provisions.

Any dispute arising from these Terms shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be resolved by binding arbitration in [ARBITRATION VENUE]. You waive any right to a jury trial or class action participation.

We reserve the right to modify these Terms at any time. We will provide at least 30 days' notice of material changes via email or a prominent notice on our website. Continued use of the Services after such changes constitutes your acceptance of the new Terms.

Either party may terminate the service agreement for cause upon written notice if the other party materially breaches these Terms and fails to cure such breach within 30 days of notice. We may terminate or suspend your access immediately for violations of our Acceptable Use policy or non-payment.

Many of our Services produce AI-generated outputs (copy, images, structured data, code). The following terms apply specifically to those outputs:

• Ownership. Subject to your full payment of applicable fees, you own the AI-generated outputs delivered to you under your account, to the maximum extent permitted by law. We retain rights to the underlying systems, prompts, and tooling.
• No warranty of originality or non-infringement. AI-generated content may resemble training data. We do not warrant that outputs are free from third-party copyright, trademark, or other claims; you remain responsible for review and clearance before publication.
• Disclosure obligations. Where applicable law (e.g. EU AI Act Article 50, FTC AI disclosure guidance, platform-specific rules) requires labelling of AI-generated content, you are responsible for applying the disclosure to outputs you publish.
• Provider outages. Underlying AI providers (OpenAI, Anthropic, Google, AWS, etc.) experience occasional outages. Our SLA accounts for documented provider incidents; force-majeure relief applies during such periods.
• Prohibited uses. You may not use our AI outputs to: generate deceptive deepfakes of real persons without consent; manipulate elections; produce CSAM or other illegal content; circumvent age-verification systems; or any use prohibited by our Acceptable Use Policy.

Where conflict exists between this section and your separately-negotiated MSA or DPA, the MSA / DPA controls.

For customers subject to GDPR, UK GDPR, CCPA / CPRA, or HIPAA: a Data Processing Addendum governs how we process personal data on your behalf. The current DPA template is available on request and incorporates the EU Standard Contractual Clauses (2021), the UK International Data Transfer Addendum (2022), and CPRA Section 1798.140(j) service-provider terms.

Request via [email protected] with your entity name and applicable jurisdictions.