Help center
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Browse common topics below, check the FAQs, or sign in to open a ticket with our team. Most questions get answered within 24 hours on business days.
Browse common topics
Getting started
Sign up, add your first agent, connect data sources.
Pricing & billing
Plan tiers, usage overages, invoices, refunds.
Integrations
OAuth setup for Notion, Drive, HubSpot, Google Ads, Meta, LinkedIn, TikTok, and more.
Privacy & security
How we handle your data, encryption at rest, SOC 2, HIPAA, EU AI Act.
Agents & automation
How agents work, what they can do, eval framework, human-in-the-loop guardrails.
Industry-specific
Healthcare, legal, real estate, professional services, churches & non-profits.
Frequently asked questions
How fast can I get help?
Email support response within 24 hours on business days. Growth tier customers get 4-hour priority response. Enterprise customers have contractual SLAs.
Where do I sign in to open a ticket?
Sign in at app.gr0.ai/sign-in (or click "Sign in to open a ticket" below). Once signed in, the full support portal opens at /dashboard/support - submit tickets, see status, browse the searchable knowledge base.
I lost access to my account. What do I do?
Use the password reset link on the sign-in page. If your email no longer works, contact [email protected] with proof of identity (the email on file, your org name, and any invoice number).
Is there a status page?
Yes - status.gr0.ai shows real-time subsystem health and incident history. Subscribe to updates via email or RSS.
How do I report a security vulnerability?
Email [email protected]. We follow a 90-day responsible disclosure policy. See /.well-known/security.txt for our full security policy.
Need to open a ticket?
Sign in to access the full support portal - ticket submission, status tracking, searchable knowledge base, conversation history.
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