Messaging Terms (SMS/MMS)

Pending final legal review: the bracketed items ([ADDRESS], [SUPPORT PHONE]) are placeholders to be completed by counsel before this program goes live.

These Messaging Terms (the "Messaging Terms") govern the SMS and MMS text-messaging program (the "Program") operated by gr0.ai, a product of Sean Maraj, Inc., located at [ADDRESS] ("gr0.ai", "we", "us", or "our"). By opting in you agree to these Messaging Terms, our Terms of Service and our Privacy Policy.

The Program lets gr0.ai (and, where applicable, a gr0.ai customer sending on their own behalf through our platform) send text messages to phone numbers that have provided prior express consent. The messages relate to the account, service, or relationship you have with the sender identified at the point of opt-in.

You will only receive text messages from the Program after you provide prior express written consent — for example by submitting your mobile number on a web form, checking an unchecked opt-in box, replying to a confirmation message, or otherwise affirmatively agreeing to receive texts. The specific program name and message purpose are disclosed to you at the point of opt-in.

Where the Program includes automated or recurring marketing texts, we obtain the opt-in consent required by the Telephone Consumer Protection Act (TCPA) and applicable law before any such message is sent. We keep a record of your consent as proof of opt-in: the date and time of the opt-in, the phone number, the method and source of the opt-in (for example, the web form or keyword used), and the consent language that was presented to you.

No purchased lists. We do not send Program messages to purchased, rented, or third-party marketing lists. A contact whose consent status is unknown is never treated as opted in — the platform enforces this automatically: numbers without a recorded express opt-in are excluded from Program messaging.

Your consent to receive text messages is not required to buy any goods or services and is not a condition of any purchase. You may decline to opt in, or opt out at any time, without affecting your ability to purchase or use our products and services.

Depending on how you opted in, Program messages may include:

• Account, service, onboarding, and transactional notifications
• Appointment, meeting, and follow-up reminders
• Security and verification (one-time passcode) messages
• Customer-care replies and support conversations
• Promotional, marketing, and product-update messages (only where you opted in to these)

Message frequency varies. The number of messages you receive depends on how you interact with us and with the sender that obtained your consent. For recurring programs you may receive recurring messages. Where a specific cap applies to a given campaign, it is disclosed in the opt-in call-to-action for that campaign.

Message and data rates may apply. Any charges are billed by, and payable to, your mobile carrier under your wireless plan. gr0.ai does not charge you for receiving Program messages; check with your carrier for details of your messaging and data plan.

You can cancel the Program at any time. Reply STOP to any message to unsubscribe (you may also text STOP, END, CANCEL, UNSUBSCRIBE, or QUIT). After you send STOP, we will send you a single confirmation message and then stop sending Program messages to that number. You may also opt out by contacting us using the details below.

To rejoin after opting out, sign up again the same way you originally opted in. We honor opt-out requests promptly and, in any event, within the timeframes required by the TCPA and applicable law.

Reply HELP to any message for help, or text INFO. We will respond with the Program name and how to reach a human. You can also reach us at [email protected] or by phone at [SUPPORT PHONE].

Delivery of messages is subject to effective transmission by your mobile carrier and is not guaranteed. Carriers (including but not limited to the wireless carriers that support your device) are not liable for delayed or undelivered messages. Supported carriers may change without notice, and messages may not be deliverable on all carriers or in all locations.

Consistent with the TCPA and CTIA best practices, promotional and marketing texts are sent only during permitted hours — no earlier than 8:00 a.m. and no later than 9:00 p.m. in the recipient’s local time zone. We apply reasonable per-recipient frequency caps to avoid over-messaging. Transactional, security, and one-time-passcode messages that you request may be delivered outside these hours as needed to serve you.

Mobile opt-in information — including your phone number and your consent to receive text messages — is never shared with or sold to any third parties or affiliates for their marketing or promotional purposes. This mobile opt-in and SMS consent data is excluded from any sale or sharing of personal information and from any category of data-sharing described in our Privacy Policy. We disclose it only to the service providers strictly necessary to operate the Program (for example, our messaging carrier and platform, such as Twilio), and only so they can deliver the messages you asked to receive.

For full details on how we handle your information, see our Privacy Policy and our list of subprocessors.

We may update these Messaging Terms from time to time; the "Last updated" date above reflects the latest version, and continued participation after an update constitutes acceptance. These Messaging Terms are part of, and incorporate by reference, our Terms of Service and Privacy Policy.

Questions about the Program? Email [email protected] or [email protected].